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95th Banking Diploma Examination, 2022
JAIBB
Business Communication (BC)
Subject Code : 102
Time—3 hours
Full marks - 100
Pass marks-50
(NB. The figures in the right margin indicate full marks. Answer any five questions in English)
Marks
1. (a) What is he importance of USD in business? 5
(b) Why has the value of USD increased abnormally in Bangladesh and what are the Measures BB has taken to control it? 15
2 (a) What are the important types of commercial advertisements? 5
(b) Elucidate the fact that commercial advertisements play a vital role in business Communication. 15
3. (a) How does teamwork contribute to your success as a branch manager? 5
(b) Describe the different steps you can take to seen your bank successfully. 15
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4 (a) What is the importance of persuasive letters? 5
(b) Write a persuasive letter to a prospective customer of your bank trying to convince him about the new deposit scheme. 15
5. (a) What are the qualities of good report?
(b) Write a report on a meeting recently held in your bank Proposing collateral free loans for the poor.15
6. (a) What is a circular letter?
(b) Write a circular letter as a 'Branch Manager' announcing as ‘Incentive Award for the best employee as regards punctuality, Prompt service, good manners and hard work.
[Please turn over]
7 (a) What are the things that you have to keep in concern before opening a bank account?
(b) Suppose, you are transferred to the head office. Now as the previous manager, write a letter to the newly posted manager informing him of the most challenging aspects of your previous position.
8(a) What importance do calendars and diaries bear in banking activities?
(b) Draft a work order from the part of your bank to printers for printing calendars and diaries for the next year. 15
9 (a) What are the key features of a welcome address in a seminar session?
(b) Suppose, a customer has complained to the bank that a cheque issued by him has been dishonored despite sufficient balance in his account. Now, draft a persuasive reply with a valid reason.
10. Write short notes (any four) : 5x4=20
(a) Memorandum
(b) Corporate Social Responsibility
(c) Leaflets and Brochures
(d) RTGS and EFT
(e). Security for Loan
(f) Feedback
The Institute of Bankers, Bangladesh (IBB)
Banking Diploma Examination November-December 2019
JAIBB
Business Communication (BC)
Time -3 Hours
Full Mark - 100
Pass mark - 50
[N.B.—The figures in the right margin indicate full marks. Answer any five questions in English.]
1. Certain cardinal principles should be maintained in business communications such as politeness in expression, correctness of information, proper etiquette, moderate persuasion etc.—Amplify the idea.
2. Draft a persuasive letter from a customer to his banker requesting for lowering the rate of L/C margin from 15% to 5°/o to ease the import of raw materials for his manufacturing industry. Give
genuine reasons for such a temporary concession.
3. (a) Discuss the necessity of ‘security’ while sanctioning a bank loan.
(b) Write to a valued customer that the car loan he has applied for cannot be sanctioned owing to insufficiency of security.
4.(a) Discuss the different forms of computer based business communication.
(b) What are the advantages of such communications?
5. Business communications in the financial institutions and banks are generally performed in the forms of letters, circular letters, advertisements and letters of credit : Describe each of them briefly.
6. On request from a prospective investor write to him detailing the schemes that are in vogue in your bank which may be attractive to him.
7. Prepare an imaginary telephonic conversation between the bank manager, and a defaulter loanee with suggestions from both sides so that the difficulty may be overcome for mutual benefits.
8. (a) What do you mean by ‘feasibility report’ of a project?
(b) Draft a letter to a customer suggesting measures for improving the project profile to make it eligible for bank loan.
9. (a) Point out the points of difference between personal communication and business communication.
(b) Draft a personal letter with a slight hints of business proposition.
10. Write notes on any four of the following: 5x4 = 20
(a) Agenda of the meeting
(b) Commercial advertisements
(c) Mass communication
(d) Single-digit interest rate
(e) Graphical presentation
(f) Spoken communication
JAIBB Banking Diploma Examination question of different years by Institute of Bankers, Bangladesh (IBB)
96th JAIBB Question 2023
1. Principles of Economics (POE)
2. Business Communication in Financial Institutions (BCFI )
3. Organization and Management
4. Laws and Practice of General Banking(LPGB)
5. Governance in Financial Institutions (GFI)
6. Monetary and Financial System (MAFS)
2. Business Communication in Financial Institutions (BCFI )
3. Organization and Management
4. Laws and Practice of General Banking(LPGB)
5. Governance in Financial Institutions (GFI)
6. Monetary and Financial System (MAFS)
92nd JAIBB Question 2021
1. Principles of Economics and Bangladesh Economy
2. Business communication
3. Organization and Management
4. Laws and Practice of Banking
5. Accounting For Financial Services
6. Marketing of Financial Services
November 2019
1. Principles of Economics and Bangladesh Economy
2. Business communication
3. Organization and Management
4. Laws and Practice of Banking
5. Accounting For Financial Services
6. Marketing of Financial Services
July 2019
1. Principles of Economics and Bangladesh Economy2. Business communication
3. Organization and Management
4. Laws and Practice of Banking
5. Accounting For Financial Services
6. Marketing of Financial Services
December 2018
1. Principles of Economics and Bangladesh Economy2. Business communication
3. Organization and Management
4. Laws and Practice of Banking
5. Accounting For Financial Services
6. Marketing of Financial Services
The Institute of Bankers, Bangladesh (IBB)
JAIBB
Business Communication question December 2018
Kha Set
THE INSTITUTE OF BANKERS BANGLADESH (IBB)
Banking Diploma Examination, November-December, 2018
Business Communication (BC)
JAIBB
Time—3 hours
Full marks --100
Pass marks --50
[N.B. —use figures in the right margin indicate full marks. Answer
questions in English.]
Marks
1. (a) How many types of business massage arc there in business communication?
(b) What considerations arc to folIow at the time of writing a business e-mail? 15
2. (a) What do you understand by frozen account? 5
(b) Write a letter to a customer of your branch informing him why his account has been frozen and what documents are required to activate his frozen account.
3. (a) What is audit report of a bank? 5
(b) Draft a compliance report to your head office regarding the irregularities printed out in the last audit report of your branch. 15
4. (a) What do you understand by minutes? 5
(b) Draft the minutes of the seminar on “Boosting up exports from Bangladesh” organised by your bank.
5. (a) What are the difference between traditional banking and Islamic banking? 5
(b) Draft a commercial advertisement with detailed features of your banks financial products that are currently in use.
6. (a) What is horizontal communication? 5
(b) Identify the advantages and disadvantages of horizontal communication. 15
7. (a) What are the contends of business letter?
(b) Write a letter to the manager of Delta Furniture Ltd. for quotation of prices for their wooden furniture for your office.
8. (a) What do you understand by 'entrepreneur'?
(b) Draft a persuasive Letter from a prospective entrepreneur to a bank manager requesting him for a loan assistance for establishing a poultry firm.
9 (a) What is mobile banking? 5
(b) Discuss the advantages and disadvantages of mobile banking.
10. Write short notes on the following (any four) :-- 5x4=20
(a) ATM booth
(b) Foreign exchange department of’a bank
(c) Bank solvency certificate
(d) KYC
(e) Loan sanction letter
(f) Penal interest
Kha Set
The Institute of Bankers, Bangladesh
Banking Diploma Examination July, 2018
JAIBB
Business Communication
3 hours
Full marks - 100
Pass mark - 50
[N.B. — The figure in the right margin indicate full marks. Answer any five question in English]
() The functions of your branch have recently been increased tremendously. Write a letter to the-authority concerned requesting in post two more trained officers in your branch.
(b) As a branch manager ‘write a persuasive letter to your higher authority giving relevant reasons why you want to get your branch shifted to a new suitable location.
05. (a) What are the main means of business communication?
(b) Discuss elaborately any five of them. 15
6. (a) What do you understand by ATM booth? 5
(b) Write a letter to the concerned authority of your bank to open an ATM booth beside your branch.
7. (a) at do you understand by manners and behavior?
(b) ‘Manners and behavior can play an important role in making banking business a great Success.”—Discuss.
8(a) What is Business Report and what are its purposes? 5
(b) Discuss some ,of the important characteristics of Business Report.
9 (a) What is the foreign exchange department of a bank and what are its main functions’?
(b) Prepare a report for HQ on the present performance of the foreign exchange department of your branch with some suggestions for its improvement.
10. Write down the differences between the following (any four) :— 5x4=20
(‘a) Debit card and credit card:
(b) A crossed cheque and a bearer cheque:
(c) An MICR cheque and an ordinary cheque;
(d), Mobile banking and conventional banking;
(e) Agreement and contract:
(f) Legal notice and show cause notice.
IBB Banking Diploma tutorial
JAIBB Business communication (BC)
Business communication (BC) is a subject of JAIBB Banking Diploma examination. Many people tried more and more to pass this subject.
Today i will discuss about effective business communication.
The Main Skills for Effective Communication
Following are the main skills one should have to master to become an effective communicator.
Although acquiring all these skills and mastering them to the same level seems to be challenging, knowing all these skills and slowly working on them will take you to the level you want to be in communication.
Staying Focused
When you deal with a current crisis or an argument, relating something from the past is quite natural.
When this happens, most of the times, the discussion goes out of topic and the situation can become quite complicated.
Staying focused is one of the best skills not only for communicating under pressure, but for all types of communications ranging from lunch chitchats to board discussions.
If you go out of focus, there is a high chance that the end result of the communication may not be effective.
Listening Carefully
Although people think that they are listing when another person talks, actually they are spending time planning what to say next.
This is what we actually do! Therefore, you need to make an extra effort in order to listen to what the other person says and then come up with what you want to say.
If you are not sure what you've heard, repeat it and ask for their confirmation.
Understanding Others' Point of Views
In most of the communications, we want ourselves heard and understood. We talk a lot on our point of view and try to get the buying of who are listening.
Remember, others also do the same! If you want them to hear you, you need to hear them and understand their point of view too.
If you can really see through their point of view, you can actually explain yours in a clear and applicable way.
Empathy When Criticizing
Sometimes, we become really defensive when someone criticizes us. Since criticism has close ties with emotions, we can be easily erupted.
But, in communication, it is really important to listen to the other person's pain and difficulties and respond with empathy.
At the same time, try to extract the facts and the truth in what they say, it can be useful for you.
Taking Ownership
Taking personal responsibility is a strength. When it comes to effective communication, admitting what you did wrong is respected and required.
Most of the times, there are many people, who share responsibility in a conflict. In such cases, admit what is yours. This behaviour shows maturity and sets an example.
Your behaviour most probably will inspire others to take responsibility for their share.
Compromise if Necessary
We love to win arguments all the time, but how often have you felt empty inside after winning an argument? Sometimes, winning an argument does not make sense.
You may win the argument but might lose the corporation of other people. Communication is not about winning, it's about getting things done.
For the objective of getting things done, you may have to compromise in the process. If it is necessary, please do!
Take a Time-Out if Necessary
Sometimes, you need to take a break in the middle of the discussion. If the communication is intensive, there can be ineffective communication pattern surfaced.
Once you notice such patterns, you need to take a break and then continue. When you continue after the break, all the parties involved in the discussion will be able to constructively contribute for the discussion.
Compete for Your Objective
Although there can be a lot of obstacles on your way, do not give up what you are fighting for.
Surely you may have to compromise, but clearly stand for what you believe in. When it comes to communication, all the parties involved should satisfy with the outcome of it.
Ask for Help
Sometimes, you might have difficulties to communicate certain things to certain parties. This could be due to an issue related to respect or something else.
In such cases, seek help from others. Your manager will be one of the best persons to help you with.
